Purchase & Activation Help

You can try Textly for free for 3 days. The standalone Web Store download does not require payment details and will never automatically charge your card when the trial concludes. On the Mac App Store, any introductory trial period associated with in-app purchase options is managed via your Apple Account under standard StoreKit terms.

When the 3-day trial period finishes, Textly will prompt you to enter a registration code or complete an in-app purchase to continue using OCR text and table capture features. Your existing clipboard history and local preferences remain intact.

Visit our secure Textly Checkout. Enter your email address and complete the one-time payment powered by Paddle. You will immediately receive your registration code.

Your registration code is displayed on the success screen immediately following purchase and is also emailed to the billing address entered during checkout. It follows the format TXTLY-XXXXX-XXXXX-XXXXX-XXXXX.

Yes! Every Textly Web Store lifetime license allows simultaneous activation on up to two (2) Mac computers (such as your desktop iMac and your portable MacBook) for single-user use.

If your old Mac was sold, wiped, or suffered hardware failure before you could deactivate it, simply email support.textly@macthru.com with your order email or registration code. Our support team can reset your device slots remotely.

Common reasons include:
• Typo in code: Ensure there are no leading or trailing whitespace characters. Copy the exact format including hyphens.
• Device limit reached: If you have already activated 2 Macs, deactivate an existing machine or contact support.
• No internet connection: Initial activation requires online connectivity to communicate with the validation server.

You can retrieve all your past purchases and licenses via paddle.net or contact MacThru support at support.textly@macthru.com.

No. The Web Store license is a perpetual one-time purchase. There are no monthly or annual subscription fees.

Paddle automatically emails an official tax receipt. You can also view and edit your invoice details (such as adding a corporate VAT ID) via paddle.net.

Open the Textly Mac App Store page. Click Get or download the application. Inside the app, you can choose between a 6-month auto-renewable subscription or a one-time lifetime in-app purchase.

Download Textly from the Mac App Store using the same Apple Account. Open Textly, click the menu bar icon, open the purchase view, and click Restore Purchases. Apple StoreKit will verify your active entitlement automatically.

You can manage your subscriptions directly through macOS:
1. Open System Settings on your Mac.
2. Click your Apple Account name at the top, then select Media & Purchases (or Subscriptions).
3. Find Textly and choose Cancel Subscription. For more help, see Apple's subscription support guide.

Yes. Under Apple's standard terms, you can download and restore Textly on any Mac that you own or operate using the same Apple Account.

Because Apple handles all transactions made through the App Store, refund requests must be submitted directly through Apple’s portal at reportaproblem.apple.com.